As an international standard, ISO 9001 set down the requirements for organizations that want to guarantee and maintain continual improvement and meet customers’ needs.
ISO 9001 was specifically designed as a pattern to show organizations of all sizes and industries as it provides a firm customer focus, while involving top management in its application.
it ensures delivery of qualitative goods and services, which subsequently leads to customer satisfaction. The implementation of a Quality Management System is a strategic decision for organizations that aspire to improve and maintain their overall performance and provide a strong basis for sustainable development initiatives. The standard assists organizations and/or professionals to plan processes, interactions and have a risk-based thinking which guarantees consistency in quality, and begets other wonderful benefits as well.